Privacy Policy.
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Privacy Policy
Last Updated: February 2025
Drive Assist (“we,” “us,” or “our”) operates two mobile applications: Drive Assist (for customers) and DA Partner (for driver partners). This Privacy Policy explains how we collect, use, and protect your information when you use our services.
By using our apps, you agree to the collection and use of information as described in this policy.
1. Apps Covered by This Policy
Drive Assist (Customer App)
Used by customers to book drivers, manage trips, make payments, and communicate with driver partners.
DA Partner (Driver App)
Used by driver partners to receive trip requests, share location during rides, upload verification documents, and manage earnings.
2. Information We Collect
For All Users (Both Apps)
Account Information:
- Name, phone number, and email address
- Password (stored securely and encrypted)
- Profile photo (optional)
- Address details
Device Information:
- Device type and operating system
- App version
- Push notification token (to send you booking updates and important alerts)
Location Information:
- Customer App: Your location when you select “current location” for pickup, and during active trips to show your position and connect you with nearby drivers
- Driver App: Your location during active trips (including background location) to show your position to customers and support trip tracking
Usage Information:
- How you use our apps (to improve our services and fix issues)
- Trip history and booking details
Additional Information for Customers
Booking Details:
- Pickup and drop-off locations
- Trip date, time, and preferences
- Vehicle type selection
Payment Information:
- Payment method selection (online/cash)
- For online payments: We use Razorpay as our payment partner. We do not store your complete card details or UPI PIN. We only receive transaction IDs to confirm your payment.
Additional Information for Driver Partners
Professional Information:
- Preferred work locations
- Driving experience
- Vehicle details
Verification Documents:
- Driving license (front and back)
- Aadhaar card (front and back)
- PAN card (front and back)
- Bank account details (for payment processing)
- Police verification documents
- Cancelled cheque or bank proof
3. How We Use Your Information
We use your information to:
- Create and manage your account
- Verify your identity through OTP (One-Time Password) via SMS
- Connect customers with nearby drivers
- Calculate fares and process payments
- Track trips and share real-time location during rides
- Send notifications about bookings, trips, and important updates
- Verify driver eligibility and documents (for driver partners)
- Improve our services and fix technical issues
- Prevent fraud and ensure security
- Comply with legal requirements
- Send promotional offers (only if you’ve agreed to receive them)
4. Third-Party Services We Use
We work with trusted third-party services to provide you with the best experience:
| Service | What It Does | Your Data |
|---|---|---|
| Google Firebase | Push notifications | Device token for sending alerts |
| Google Maps | Maps, location search, routing | Location data, search queries |
| Razorpay | Payment processing (Customer app only) | Payment details entered during checkout |
| Our Backend Servers | Real-time updates, trip tracking | Booking details, location during active trips |
Each service has its own privacy policy. We encourage you to review them:
5. Information Sharing
We share your information only when necessary:
With Driver Partners (when you book a ride):
- Your name, phone number, pickup and drop-off locations
With Customers (when you accept a trip as a driver):
- Your name, phone number, and real-time location during the trip
With Service Providers:
- Cloud hosting, payment processing, and technical support (under strict confidentiality)
For Legal Reasons:
- When required by law or to protect rights, safety, and property
We do NOT:
- Sell or rent your personal information to third parties
- Share your data for advertising purposes
6. Data Security
Your data security is our priority:
- All data transmission is encrypted
- Payment information is handled securely by our payment partner
- Authentication tokens are stored securely on your device
- We use industry-standard security measures to protect your information
- Access to your data is restricted to authorized personnel only
7. Your Rights and Choices
Access and Update:
- You can view and update your profile information in the app settings
Location Permissions:
- You can enable or disable location access in your device settings
- Note: Some features (like “current location” and trip tracking) require location access
Push Notifications:
- You can turn off notifications in your device settings
Marketing Communications:
- You can opt out of promotional messages at any time
Account Deletion:
- To permanently delete your account and data, contact us at care@driveassists.com
- We will process your request within a reasonable timeframe as per applicable law
8. What We Don’t Collect
- IMEI or hardware identifiers for tracking purposes
- SMS or contacts (except for OTP verification if you permit it)
- Full credit card numbers (handled by our payment partner)
- Data from children under 13 years of age
9. Data Retention
We keep your information:
- As long as your account is active
- As needed to provide our services
- To comply with legal obligations
- To resolve disputes and enforce agreements
After account deletion, we will remove your personal data within a reasonable period, except where retention is required by law.
10. Children’s Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at care@driveassists.com.
11. International Data Transfers
Your data may be processed and stored in India or other countries where we or our service providers operate. We ensure appropriate safeguards are in place to protect your information.
12. Cookies
We use cookies and similar technologies to:
- Analyze website traffic
- Improve user experience
- Remember your preferences
You can control cookie settings through your browser, though this may limit some features of our website.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by:
- Posting the updated policy on our website and in the apps
- Sending you a notification (for material changes)
The “Last Updated” date at the top shows when the policy was last revised. Your continued use of our services after changes means you accept the updated policy.
14. Contact Us
For questions about this Privacy Policy, your personal data, or to exercise your rights (including account deletion), please contact us:
Email: care@driveassists.com
15. Legal Compliance
This Privacy Policy complies with:
- Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (India)
- Google Play Developer Program Policies
- Applicable data protection laws
Drive Assist is committed to protecting your privacy and ensuring transparency in how we handle your information. Thank you for trusting us with your data.