Introduction

This privacy policy explains how Drive Assist collects, uses, and protects any information you provide when using this Website. We are committed to ensuring your privacy is protected. If we ask you to provide identifiable information, it will only be used in accordance with this privacy statement.

Drive Assist may update this policy periodically. We encourage you to check this page from time to time to stay informed about any changes.

1. Information We Collect

We may collect the following types of information:

• Personal Information:

  • Name: To personalize your experience with Drive Assist.

  • Email ID: For transactional messages, receipts, and occasional promotional communication.

  • Phone Number: To verify identity, connect with drivers, and facilitate communication.

• Location Information:

  • Used to find the nearest drivers, calculate fares, and improve services.

• Device Information:

  • IMEI Number: Helps identify your device, diagnose issues, and prevent fraud.

• Usage & Analytics Data:

  • We use analytics tools to understand how you use our Website and services.

• Financial Information:

  • Payment authorization details for online transactions (secured by our payment partner).

• User-Generated Content:

  • Feedback, reviews, and other content shared by users for service improvements.

2. How We Use Your Information

We collect information to:

• Maintain internal records.

• Improve our services.

• Send promotional emails, SMSs, or push notifications about offers and new services.

• Conduct market research via email, phone, or mail.

• Customize the Website based on user interests.

3. Security Measures

We are committed to protecting your personal data. We have implemented suitable physical, electronic, and managerial procedures to prevent unauthorized access or disclosure.

4. Account Security

• You are responsible for maintaining the confidentiality of your password and account details.

• Notify us immediately if you suspect unauthorized account access.

• Drive Assist is not liable for any loss resulting from third-party use of your account credentials.

• Do not use another person’s account, username, or password.

5. Prohibited Activities

You are prohibited from:

• Accessing unauthorized data or accounts.

• Attempting to probe or breach Website security.

• Using automated bots or scraping tools.

• Interfering with service, submitting viruses, or launching denial-of-service attacks.

• Sending unsolicited promotional emails or advertisements.

• Modifying, reverse-engineering, or attempting to access our source code.

Any violation of system security may lead to legal action and loss of access to our Website.

6. Debit / Credit Card Details

• By providing credit card details, you confirm they are accurate and legally yours.

• We do not share financial details with third parties unless required by law.

7. Cookies Policy

• Cookies help us analyze web traffic and improve your experience.

• They do not give us access to your computer or any personal data beyond what you share.

• You can accept or decline cookies through your browser settings, though declining may limit your Website experience.

8. Third-Party Links

• Our Website may contain links to external sites.

• We do not control these sites and are not responsible for their privacy policies.

• Please review their policies before sharing personal information.

9. Account & Data Queries

If you wish to permanently delete your account or have questions about your data, contact us at care@driveassists.com.

This policy complies with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.