Frequently Asked Questions

Frequently Asked Questions

Cash to the driver. Prepayment on the website is required in Outstation one way booking, you give the full amount to the driver at the pick-up site. You can also make a full payment online, in a preferable currency. We take a small prepayment for booking confirmation for outstation trip. The remaining amount should be paid in cash to the driver upon arrival.

We accept VISA, MasterCard, Paytm, Google pay. This payment systems provide the safety of money transfers according to international standards. Data is entered on a secure page, which is a payment gateway. This guarantees the safety of your data and money transfer.

Yes. The payment is received by the bank.

All prices displayed on the website are provided per car. The price does not depend on the number of passengers within the car capacity.Important note:maximum capacity of a car is specified for each class.

By contacting the support team, if there is less than 2 hours before your transfer

By contacting the support team, if there is less than 24 hours before your travel. Important note: In case of an urgent cancellation we will not be able to refund you the prepayment. Free cancellation period is stated in the email and on the page of Change/cancellation of booking.

If your booking was cancelled more than 24 hours before the transfer, the prepayment will be refunded within 2 bank days. If there is no refund in 2 days, check the history of your balance. If there is no notification about the refund, please contact us via

A day before the travel, we will send you driver’s contact to your number. Besides, you will get the driver’s contact number per SMS on your phone, which you specified when making the booking .Important note:to call the driver, use the phone number sent to you in a message, as the sender’s number is not the channel of communication. Important note:Please, call or text the driver if your travel is delayed for more than half an hour or postponed to another time.

We guarantee that the driver will do his/her best to meet you. The driver will have your number and you will have his. Please, keep your phone switched on.

If you didn’t find the driver, possibly he can be still on his way. Wait for 15 minutes and try to contact the driver. If the driver did not get in touch within 30 minutes past the appointed time, contact to our suport team via phone or email. Important note: If the driver does not meet you, we will refund your money.